The Park Lane Mews Hotel is currently investigating reports of suspected fraudulent activity - it has come to our attention that a small number of fraudulent telephone calls have been received by guests from an unknown caller claiming to be from the Park Lane Mews Hotel. From the reports we have received, we understand that the caller is requesting payment card details over the telephone in order to process a fake refund for over-payments or cancellations of Park Lane Mews Hotel bookings.
We are currently investigating this incident as a matter of high priority and ask all guests to remain vigilant and to report any suspicious calls or other communications immediately to [email protected].
If you receive a similar call or other suspicious communication, please do not disclose or confirm any payment card details or other personal data to the caller.
If you have already received a suspicious call or communication and have disclosed or confirmed any information to the caller, please inform us immediately on [email protected] and contact your bank for further advice (if relating to payment card details). For the avoidance of doubt, we will never ask guests to disclose personal information or payment card details over the telephone or by email, nor will we contact guests directly about refunds or cancellations.
Where necessary, further information and guidance may be provided in due course. In the meantime, please check this site regularly for any updates regarding this incident.
We apologise for any inconvenience this may cause.
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